Terms and Conditions


These Terms and Conditions apply to all Try Cuba programs.

PLEASE SCROLL TO THE END OF THIS SECTION FOR OUR PRIVACY POLICY

1. RATES & FEES
Published PROGRAM fees are based on land and airfare to Havana, and do not include U.S. domestic airfare to or from the U.S. place of departure to Cuba. Land and airfare to Havana rates are guaranteed upon receipt of deposit. Printed rates are subject to change without notice.

2. REGISTRATION & PAYMENTS
The PARTICIPANT has agreed to pay the applicable PROGRAM fee in consideration of Try Cuba providing the opportunity for the PARTICIPANT to participate in Try Cuba’s PROGRAM, inclusive of accommodations and other services for the PARTICIPANT as set forth below. A non-refundable deposit equal to twenty percent (20%) of the tour price is due at the time of registration. The remainder of the fee is due 8 weeks prior to the date that the PARTICIPANT is scheduled depart to Cuba. If payment in full for PROGRAM fee is not received on or before the due date, the PARTICIPANT’s PROGRAM may be cancelled.

3. CANCELLATION & REFUND
Try Cuba reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the Try Cuba PROGRAM in which a PARTICIPANT is scheduled to participate. In the unlikely event of such a cancellation by Try Cuba, or if a PARTICIPANT has been rejected, the total amount paid to Try Cuba will be refunded, unless the cancellation is due to non-payment of the PROGRAM fee by the PROGRAM fee’s due date or is due to governmental action beyond Try Cuba’s control, in which case the amount refunded will be reduced to the extent Try Cuba has incurred expenses in organizing the PROGRAM. Other than such a refund, Try Cuba will not be responsible to a PARTICIPANT for any other refund, costs, interest, liability or damages of any kind.
If a PARTICIPANT cancels for any reason, he or she must notify Try Cuba in writing. The cancellation will be effective upon Try Cuba’s receipt of the written notification at ask@trycuba.com. Try Cuba incurs substantial administrative and planning costs prior to the departure of PARTICIPANT. Therefore, regrettably, if PARTICIPANT cancels his or her participation in the PROGRAM, funds paid by PARTICIPANT to Try Cuba can be refunded only as set forth below.
The twenty percent (20%) deposit is non-refundable. If a PARTICIPANT cancels 90 days or more before PROGRAM start date, PARTICIPANT may apply this deposit to another Try Cuba PROGRAM to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability. The deposit cannot be applied to another Try Cuba PROGRAM if cancellation is received 89 days or less before PROGRAM start date.
If the cancellation is effective:

  • 61 days or more prior to the scheduled start date, the Fee costs paid, not including the deposit and any applicable airline cancellation penalties, will be refunded;
  • 60 to 45 days prior to the scheduled start date, 50% of the Fee costs will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;
  • 44 to 31 days prior to the scheduled start date, 75% of the Fee costs will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;
  • 30 or fewer days prior to the scheduled start date, none of the Fee costs will be refunded.

If a PARTICIPANT cancels his/her program and chooses a refund, PARTICIPANT will forfeit the future use of his/her deposit.
No refunds will be made for unused portions of the PROGRAM for any reason. Flights are non-transferable.
PARTICIPANT is responsible for transportation costs to the start location in Miami or other designated gateway city. The PARTICIPANT is also solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the PARTICIPANT’s PROGRAM, whether the PARTICIPANT cancels the PROGRAM or it is cancelled or altered by Try Cuba.
It is very important that a PARTICIPANT understands the cancellation policy. If it is not clear, the PARTICIPANT should ask for clarification. Try Cuba cannot make exceptions to this cancellation policy for any reason, including medical emergencies. Try Cuba STRONGLY URGES THE PARTICIPANT TO PURCHASE TRIP CANCELLATION & EMERGENCY EVACUATION AND REPATRIATION INSURANCE.

4. CHANGES TO REGISTRATION
Changes to type of PROGRAM or start date by participant are considered a cancellation and are subject to the Cancellation and Refund policy found herein.   Participant changes may be subject to additional airline or hotel fees should the original rates no longer be available for your revised travel dates. Revisions to air tickets are subject to the airline fare rules, change fees, and cancellation policies. Air prices may vary depending on the day of travel, gateway city, routing, and airline class of service booked, which is determined by seat availability.

5. CHARTER FLIGHT ARRANGEMENTS TO HAVANA
Direct flights to Cuba from the U.S. are operated by an OFAC-authorized Carrier Service Provider (Charter Company) and are arranged by an OFAC- authorized Travel Service Provider (TSP).  Charter flight times are authorized on a monthly basis by the U.S. Department of Transportation, the Cuban Government, and the Office of Foreign Assets Control.  Try Cuba receives authorized flight times 15-45 days before departure.  Try Cuba strongly encourages PARTICIPANTS to wait until flight times are communicated to make domestic flight arrangements. Try Cuba is not responsible for any missed, delayed or cancelled flights.

6. PASSPORTS & U.S. AND CUBAN VISAS
The PARTICIPANT is required to have a passport valid for six months after the return from their Try Cuba PROGRAM.  PARTICIPANTS holding a passport from a foreign country; green card, U.S. visa, or special-use passport are solely responsible for understanding the limitations imposed on their passport, green card, U.S. visa, or special-use passport regarding re-entry back into the United States. Try Cuba cannot be held liable for a PARTICIPANT who is refused service by the Carrier Service Provider or entry into Cuba because of a restricted U.S. visa or Passport or denial of a visa by the Cuban government.  In the event the PARTICIPANT is refused entry to Cuba because of Visa or Passport issues or denial of a visa by the Cuban government, applicable cancellation penalties may apply.
PARTICIPANT is responsible for having on his or her person proper documentation to enter Cuba as well as to re-enter the United States, and proper documentation to travel via a third country (if applicable) to Cuba. For certain categories of travel, a TSP can assist PARTICIPANT in applying for a Cuban visa from the Cuban government and delivering it before departure. The Cuban Government retains the right to grant or deny visas.

7. CUBAN-BORN PARTICIPANTS
PARTICIPANT acknowledges that the Cuban Government imposes different requirements for Cuban-born persons traveling to Cuba than others, and that such a person obtaining a Cuban visa, if needed, can take a minimum of 8 to 12 weeks.  Try Cuba suggests that all Cuban-born persons wishing to participate in the Program contact Try Cuba or an authorized Charter Company directly for more information.  Try Cuba is not responsible for any information it provides to participants in this regard, or for any delay or denial in the issuance of a Cuban visa, if required.

8. CHANGES TO PROGRAMS
We endeavor to operate the PROGRAM as outlined herein. However, circumstances beyond our control may require an adjustment to the PROGRAM or its inclusions. We strive to avoid such changes, but must reserve the right to make such modifications. If a PARTICIPANT cancels his or her participation in the PROGRAM because of a PROGRAM change, normal cancellation penalties will apply.
We must reserve the right to substitute hotels if necessary.

9. TRAVELERS REQUIRING SPECIAL ASSISTANCE
PARTICIPANT must report any disability requiring special attention at the time a reservation is requested. Try Cuba will make reasonable attempts to accommodate the special needs of such PARTICIPANT, but does not guarantee this, and is not responsible for any denial of services by airline charter companies, Cuban carriers, hotels, and other independent suppliers. Try Cuba regrets that it cannot provide individual assistance to a PARTICIPANT for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or assist with other personal needs. PARTICIPANTS who need such assistance must be accompanied by a qualified companion who is also a PARTICIPANT in the PROGRAM.

10. AGE POLICY
Due to the educational and cultural nature of our people-to-people exchanges, participants on Try Cuba tours should be at least 10 years-old. Exceptions may be made on a case-by-case basis.

TRYCUBA PRIVACY POLICY

TryCuba understands the need for privacy of our customers’ personal information. TryCuba is strongly committed and dedicated to ensuring that your privacy is maintained and safeguarded in all your dealings and communications with us.

TryCuba will not disclose sell your name, address, email address, personal preferences or purchasing history to any other person or company, unless such disclosure is required to provide our service to you in the form of airline and hotel bookings or other tour planning activities.

TryCuba will not use your personal information to send you or sell you anything you do not solicit. TryCuba will use your information to communicate with you only with your permission and upon your request.

TryCuba will obtain your billing information over a secure channel. We will keep all financial information in locked files or electronic files with password protection.  We will delete the information from our records once all monies owed to TryCuba for its services have been paid and our services have been rendered.

TryCuba may amend this Privacy Policy at any time by posting the most recent version of the Policy on our website. Please feel free to contact us by emailing ask@trycuba.com if you require further clarification regarding our Privacy Policy.